process, quality, resources, delivery, excitement

Even the smallest business needs production and delivery systems that perform services, and/or make or buy products and get them into the hands of customers. To achieve that end you must direct your attention to focus on how well you production systems work?

Don't think this doesn't apply to you just because you don't manufacture tangible products. If you run a service organisation you are in the game of producing and delivering experiences. The question is, how well do you do that?

The production process

Production has inputs, the production process itself, outputs, and associated costs.

In general, the goal of production is to optimize the quantity and quality of goods or services and maximize the productivity of the production process itself, while minimizing costs and units of input, and maximizing outputs.

To evaluate production, it's best to check the key elements of your production system and look for inefficiencies, vulnerabilities, high costs, and indications that production is optimized or has problems and opportunities for improvement.

Quality management

You don't judge quality, your customer does. Many business owners make the mistake of assuming that they know what's best when it comes to quality, only to be disappointed when their customers don't see it the same way.

The Full Spectrum Business Development processes asks you to ask:

• Is your company quality conscious?
• How does that match customer expectations? 
• Are quality measurement systems in place?
• Are your company's employees quality conscious?

Business Resources

Equipment and technology is an essential part of production resources in many businesses.  Using inadequate or poorly maintained equipment can not only add to the cost of production through stoppages and reduced quality, it can also become a major safety issue for those charged with its operation.  

The Full Spectrum Business Development processes asks you to review:

• Operating equipment
• Maintenance and support
• Is the technology appropriate for the work?
• Is the right safety equipment available to minimise the likelihood of accidents?

Distribution and Delivery

Distribution and delivery include everything your business does to get its product or service into the hands of your customers. They're an important component of the Customer Experience Model, and can have an major influence on customer perceptions.

Distribution and delivery provide many opportunities to create a favorable impact your customers and differentiatie your business from its competitors.

Be aware, distribution and delivery can make up a large part cost structure of your business.

The Full Spectrum Business Development processes asks you to review:

• Are fulfillment and delivery in your business designed for the ease and satisfaction of your customers or for the convenience and cost minimization of your company?
• Is customer satisfaction/dissatisfaction measured and tracked?
• Is appropriate technology fully utilized in yourdistribution and delivery process?

Here is a final key question to consider:

Does your company balance its need for cost reduction and efficiency with its customer's needs for service and quality?

In Full Spectrum Business Development we provide you with the resources to review,evaluate and improve your production and delivery system so you can not only deliver your promise "on time, every time, exactly as promised", but also get meaningful accurate production information to make sound management decisions.

To learn more about the other foundational systems of Full Spectrum Business Development click the links below

MARKETING  MANAGEMENT  RESOURCES 

Other links you can follow:

Who we work with     How we work    Coaching is Key

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